Shop without the risk with our 12 Month Warranty policy which we offer as standard to all buyers of our Halo Home Diffuser.
Handling Time: Dispatch Next Working Day (Mon - Sat)
Transit Time: 1 - 2 Days (Mon - Sat) (Evri Next Day Service)
Order Cut Off Time: 22:00 PM(GMT) Greenwich Mean Time (London)
We hope you love your purchase as much as we do, however, if for any reason you would like to return it, our no hassle, easy returns policy is simple to follow.
If you wish to return your order, don't worry, our returns policy means that you can return anything to us in unused condition within 100 days of receipt, with the original packaging.
We do not charge any fees for collecting your return.
How to return your items;
We do not accept returns without the original packaging and all returns must be in an unused condition. If items are returned outside of these terms there will be a restocking charge of £10 which will be deducted from the refund amount. This amount will be dependent on condition and resell value.
Our free returns policy does not apply for non mainland UK or International orders. (exclusions apply to these, please see full terms for more information)
Any damages or discrepancies need to be reported within 7 days following the date of delivery in order to receive a replacement or refund.
Once we receive your returned item, we will inspect it and notify you. If your return is approved, we will initiate a refund to your original payment method within 14 days.
Please be aware that it can take some time for your bank or credit card company to process and post the refund.
You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
If you have any questions about returns or want to request a Return and Refund Policy, please contact us at
Phone: +44 7903 703016
Address: Unit 26 Spur House, The Crescent, Maidenhead, SL6 6FL, UK
Between 4 - 6 weeks with daily use. This will depend on the settings used with the waterless Halo Home Diffuser.
We don't believe in gatekeeping you from using great oils - no matter where they come from - which is why any standard 10ml bottle will fit the diffuser.
Caution: Oils must NOT be mixed with water or any type of carrier oils as this can block the diffuser.
Yes! The halo diffuser is rechargeable and lasts approximately 72 hours of use with a full charge.
Unfortunately at the moment we only ship to the UK for the time being.
Essential oils are natural extracts from plant materials with potential therapeutic benefits, while fragrance oils are synthetic scents designed for consistent, long-lasting aroma. The choice between them depends on your intended use, personal preferences, and whether you prioritize natural or synthetic ingredients. Read more...
Fragrance oils are generally fine to be used in households that keep pets and many pet owners use these products without issue however, if you have birds, aquatics or exotics, we would recommend that you burn/use the product in a separate room so as not to cause any harm to the animal as they have very sensitive respiratory systems.
As with all home fragrance products we recommend taking extra precautions when using around pets to minimise the risk of them ingesting the product. General safety states to keep out of the reach of pets (and children).
When it comes to essential oils, there are some that are considered harmful to pets, we suggest doing your own research, a good starting place is here