Contact Form
Before you reach out, we might've already answered your question below!
Can your oils be used in a household with pets?
Fragrance oils are generally fine to be used in households that keep pets and many pet owners use these products without issue however, if you have birds, aquatics or exotics, we would recommend that you burn/use the product in a separate room so as not to cause any harm to the animal as they have very sensitive respiratory systems. As with all home fragrance products we recommend taking extra precautions when using around pets to minimise the risk of them ingesting the product. General safety states to keep out of the reach of pets (and children).
How long does the Halo Diffuser battery last?
The halo diffuser is rechargeable and lasts approximately 72 hours of use with a full charge. This may vary based on the intensity settings used.
How long do your 10ml bottles last in the Halo Diffuser?
Our 10ml essential oil blends and fragrance oils will typically last up to 110hrs on the lowest setting. This equates to nearly 40 days per 10ml oil if used for 3 hours per day.
Can other oils be used with the Halo Diffuser or only Scandiscents branded ones?
- We don't believe in gatekeeping you from using great oils - no matter where they come from - which is why any standard 10ml bottle will fit the diffuser.
- Caution: Oils must NOT be mixed with water or any type of carrier oils as this can block the diffuser.
What's the difference between essential oils and fragrance oils?
Essential oils are natural extracts from plant materials with potential therapeutic benefits, while fragrance oils are synthetic scents designed for consistent, long-lasting aroma. The choice between them depends on your intended use, personal preferences, and whether you prioritize natural or synthetic ingredients. Read more...
Does the diffuser make a noise?
Yes, because of the atomising technology, the diffuser does make a light humming sound. This is between 30-35db, so shouldn't be disturbing or heard over the television.
What are the advantages of waterless diffusers?
The main advantages to waterless diffusers are they can produce a much stronger scent due to no dilution and therefore have better coverage. Additionally, they are free from water building up and becoming stagnant in the machine.
Can this diffuser fill a big room?
Absolutely. Our diffuser and essential oil blend combination has exceptional throw with up to 80m² coverage.
Is this the same machine as NEOM?
No. Our Halo Diffuser is more modern, has a better battery life, stronger coverage, and more control, and supports all oil-based fragrances.
What Size is the Halo Home Diffuser?
The Halo Home Diffuser is 11.9cm tall and 7cm wide - sleek, stylish and strong.
How long will it take to get my order?
We ship all UK orders from our office in the south of England. We ship worldwide! :)
If your order is placed before 2.30pm (UK Time), your order will be dispatched the same working day. Otherwise, it will be dispatched the following working day.
Delivery options are as follows:
UK (domestic)
Standard Delivery (Royal Mail Tracked 48) - £2.99 or FREE for first subscriptions and on orders over £15
Mainland Europe
Royal Mail International Tracked Delivery (3 to 7 business days) - £3.99 or FREE for orders over £100
North America
Royal Mail International Tracked Delivery (3 to 7 business days) - £4.99 or FREE for orders over £100
Do you ship internationally?
We do!
Delivery options are as follows:
Mainland Europe
Royal Mail International Tracked Delivery (3 to 7 business days) - £3.99 or FREE for orders over £100
North America
Royal Mail International Tracked Delivery (3 to 7 business days) - £4.99 or FREE for orders over £100
Still have a question?
Hey! Max & James here, welcome to our beloved Scandiscents.
We don't have a big customer service team or anything like that, but if you'd like to get in touch with one of us we'd be more than happy to help.
Email: contact@scandiscents.com
Phone (Mon-Fri, 9am-5pm only): 0800 145 5033
Address: 144 Regus, Building 3, Concorde Park, Concorde Road, SL6 4BY, United Kingdom
We aim to respond within 48hrs (Mon-Fri) but is often sooner.
If you complete the form, we have received your request so please do not email as well. This may cause confusion and delay in resolving your request.