Welcome to our Troubleshooting and Maintenance Guide for the Halo Home Diffuser.
Here our aim is simple - provide the quickest and most effective help regarding your halo home diffuser.
With failure rates being very low on the Halo Home Diffuser we have categorised the most common faults below.
If you prefer a video, scroll down to find the video troubleshooting guide.
My Halo Home Diffuser is not misting:
Possible Cause - An internal blockage within the nozzle piece
Solution 1 - Shake
Remove the Nozzle piece and bottle from the Halo Home Diffuser and ensure the gasket isn't blocking the hole at the back of the nozzle
Cover the top jet, and side jet with your fingers - we recommend covering your fingers with paper towel
Shake the nozzle back and forth for 90 seconds and then let this rest upright for 5 minutes
Place the nozzle and bottle back in the Halo Home Diffuser, and begin diffusing
Tip: Place your phone torch above the nozzle, angles back to yourself to see the mist
Solution 2 - Cleaning Alcohol Flush Through
Pour cleaning alcohol in to an empty 10ml oil bottle, or a 10ml bottle can be purchased here
Attach the bottle to the nozzle and ensure this is tightly screwed with the straw feeding in to the liquid.
Run the diffuser through a 60 minute cycle
Re-attach your fragrance oil bottle to test
Tip: Place your phone torch above the nozzle, angled back to yourself to see the mist
Solution 3 - Cleaning Alcohol Soak
Submerge 75% of the nozzle piece in cleaning alcohol and leave this for 5 minutes - ensure the side air hole is completely submerged
Dry off the nozzle piece and re-attach the straw and re-attach your fragrance oil bottle to test
Tip: Place your phone torch above the nozzle, angled back to yourself to see the mist
Solution 4 - Changing of the Spray Core
This step may not apply to models purchased before 17th July 2024
Remove the nozzle piece and bottle from the diffuser, and disconnect the straw.
Refer to the spare parts bag that came with the order - using the black hexagonal tool - unscrew the white threaded spray core. You can also use your fingers instead of the hexagonal tool.
Take a new spray core from the spare parts bag, and using the black hexagonal tool, screw the spray core in to the nozzle.
Push one of the spare straws on to the connection and screw on an oil bottle to test.
Tip: Place your phone torch above the nozzle, angled back to yourself to see the mist
If videos are more your style then here is a video of the above 4 Solutions.
My Halo Home Diffuser is not Charging
Possible Cause - Faulty charging cable being used or rated to an incorrect power source
Solution - Please use the original charging wire provided with the unit and test for any damage. Ensure the power source does not exceed 5V.
My halo Home Diffuser won't stay on
Possible Cause - Power issue or the nozzle isn't correctly installed
Solution - Please verify whether the charging wire is supplying power and check for any sign of damage. Next, ensure the arrows on the nozzle are aligned and in flush to the unit
Maintenance Tips for your Halo Home Diffuser
The beauty of these diffusers is that they are very low maintenance, this being said we would recommend routinely flushing the diffuser with cleaning alcohol as demonstrated in the above video, for optimal performance, and to maximise its lifecycle.
Further Support
If the above hasn't got to the bottom of your issue - our dedicated support team are on hand and eager to help. We can be contacted via the online contact form here or at contact@scandiscents.com
